How do I know my order has been confirmed?
An e-mail or SMS will be sent once you’ve successfully placed your order. We’ll also let you know as soon as the ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the ‘My Orders’ section on your Wellrid account.
What should I do if I don’t get the invoice for my order?
We send a hard copy of the invoice in the shipments. If the bills are not received with the product, so contact us through email. You can also visit My Account › My Orders page to get invoices for your orders
Where can I find the seller’s returns policy?
You can see the respective Returns policy on the bottom the website page.
What is the estimated delivery time?
The duration of the shipping will depend solely on the shipping service provider. Generally, shipping standard duration is applicable to 3 to 15 working days.
I have a complaint about the courier executive who came to deliver my order.
You can contact our Customer Support team with the details and we will get in touch with the courier service provider to resolve your complaint.
I missed the delivery of my order today. What should I do?
In the shipping service that delivers your order, they try to deliver the next business day if you miss delivery. If this does not happen, contact them immediately.
What should I do if my order is approved but hasn’t been shipped yet?
We usually ship orders 1-3 business days before the delivery date so that they reach you on time. In case your order hasn’t been shipped within this time please contact our Customer Support or mail us so that we can look into it.
Can I take the shipment after opening and checking the contents inside?
As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
The delivery of my order is delayed. What should I do?
Your order may be delayed in rare cases. If this happens, check your email or messages. The shipping service that your parcel has been sent will have their name and receipt number. That’s where you can track/ask them online or offline.